Store Policy
CUSTOMER CARE
At The Bold Joy Co., your satisfaction is our priority. We are committed to providing exceptional service and ensuring every interaction with us brings you joy. If you have any questions, concerns, or feedback, our Customer Care Team is here to help.
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How to Reach Us:
Email: support@theboldjoyco.com
Response Time: Within 24-48 hours
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Our Promise to You:
• Friendly and prompt assistance.
• Personalized solutions for your concerns.
• Transparent communication about orders, policies, and more
PAYMENT POLICY
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal.
All payments are processed securely through our Shopify platform.
Subscription charges recur monthly on the same day unless canceled or paused.
SAFETY POLICY
Some products may contain small parts and are not suitable for children under 3 years old due to choking hazards.
Adult supervision is recommended for activities involving younger children.
PRIVACY POLICY
At The Bold Joy Co., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, purchase our products, or interact with us.
Information We Collect
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We collect the following types of information:
1. Personal Information: Name, email address, shipping and billing address, phone number, and payment details (processed securely).
2. Non-Personal Information: Browser type, IP address, device type, and website usage data (collected through cookies and analytics tools).
How We Use Your Information
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We use your information to:
• Process and fulfill your orders.
• Provide customer support and respond to your inquiries.
• Send updates, newsletters, and promotional materials (only with your consent).
• Improve our website, products, and services.
• Comply with legal obligations and prevent fraud.
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How We Protect Your Information
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We implement industry-standard security measures to protect your personal information, including:
• Secure servers and encryption for payment processing.
• Limited access to your data by authorized personnel only.
• Regular monitoring and updates to safeguard against unauthorized access.
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Sharing Your Information
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We do not sell, trade, or share your personal information with third parties, except:
• Service Providers: To process payments, ship orders, or provide technical support.
• Legal Compliance: When required by law or to protect our rights and prevent fraud.
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Cookies and Tracking
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We use cookies and similar technologies to:
• Improve your browsing experience.
• Analyze website traffic and performance.
• Personalize content and ads.
You can disable cookies in your browser settings, but some website features may not function properly.
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Your Rights
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You have the right to:
• Access and review the personal information we have about you.
• Request corrections or deletions of your information.
• Opt-out of receiving marketing emails by clicking the “unsubscribe” link in any email.
To exercise these rights, contact us at support@theboldjoyco.com.
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Third-Party Links
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Our website may include links to third-party websites. We are not responsible for their privacy practices, so please review their policies before providing any personal information.
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Children’s Privacy
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Our website and products are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, contact us at support@theboldjoyco.com, and we will promptly delete it.
Policy Updates
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We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
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Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us: support@theboldjoyco.com
Effective Date: December 2024
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Thank you for trusting The Bold Joy Co. with your information. Your privacy is our priority!