Shipping & Returns

At The Bold Joy Co., we’re committed to delivering high-quality products and providing excellent customer service. Below, you’ll find our policies for shipping and returns to ensure your experience with us is seamless and transparent.

SHIPPING POLICY

Processing Time

• Orders are processed within 2-3 business days after your purchase is confirmed.

• Subscription boxes are shipped on the 15th of each month (or the next business day if it falls on a weekend or holiday).

Shipping Options

• Standard Shipping: Estimated delivery within 3-7 business days.

• Expedited Shipping: Estimated delivery within 1-3 business days.

Shipping Costs

• Flat rate shipping of $7.99 per subscription box.

• Free shipping on orders over $75.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number to monitor your package.

Shipping Delays

While we aim for timely delivery, unforeseen delays may occur due to weather, holidays, or carrier issues. If your order is delayed, contact us at theboldjoyco@gmail.com for assistance.

Where We Ship

• Currently, we ship within the United States only.

• International shipping options are in development—stay tuned!

RETURN & EXCHANGE POLICY

Subscription Boxes

• Non-Refundable: Subscription boxes are non-refundable due to their custom nature.

• Replacements: If your box arrives damaged or incomplete, we’ll replace the damaged or missing items free of charge. Contact us within 7 days of delivery.

Digital Products

• Non-Refundable: Digital products (e.g., printables, downloads) are non-refundable due to their instant delivery.

Physical Products (Non-Subscription)

• Return Eligibility: Non-subscription physical products can be returned if unused and in their original condition.

• Return Window: Contact us within 14 days of delivery to initiate a return.

• Customer Responsibility: The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

How to Request a Return or Replacement

1. Email theboldjoyco@gmail.com with your order number and a description of the issue.

2. For damaged items, include photos of the product and packaging.

3. Once approved, we will process your return, exchange, or replacement promptly.

Refunds

• Refunds are issued only in the following cases:

• Your order was not delivered, and the shipping carrier confirms it was lost.

• A product error or defect that cannot be resolved with a replacement.

• Refunds are processed within 5-7 business days to your original payment method.